CountermarkAI

Privacy Policy

Last updated: 13/05/2025

This Privacy Policy explains how Countermarkai ("we", "us", or "our") collects, uses, and safeguards your information when you access or use our website and associated services ("Service"). By accessing or using our Service, you consent to the practices described in this policy.

1. Information We Collect

1.1. Information You Provide

  • Account and Domain Data: When you sign up for the Service, claim a website domain, or contact us, we may collect personal details such as your name, email address, and any other information you voluntarily provide.
  • Communications: Should you reach out to us via email or other communication channels, we may record the correspondence and any contact details provided.

1.2. Information Collected Automatically

  • Metadata via protect.js: Our protect.js script, embedded on your website, sends metadata from every page load to our servers. This metadata may include device and browser information (e.g., user agent string), the IP address and request timestamp, and the URL of the page and referrer details.
  • Bot Detection Data: Data related to bot activity is collected, including requests flagged with known bot signatures (such as for CCBot, GPTBot, and ClaudeBot) and any indicators of suspicious activity (e.g., GET requests for the noscript track.png).
  • Non-Personal Analytics: We automatically gather aggregate, non-identifiable data to monitor service performance and improvement, such as page requests, error logs, and response times.

2. How We Use Your Information

  • Service Operation: To authenticate, validate, and secure your website using our three-step process, ensuring that the proper code implementations are in place and that unauthorized scraping activities are mitigated.
  • Performance Monitoring: To analyze usage trends, diagnose issues, and improve the functionality and security of our Service.
  • Security Measures: To detect, flag, and prevent unauthorized bot activity, ensuring protection of your content. This includes using metadata to monitor suspicious patterns.
  • Communications: To send you service-related updates, technical notices, and support information when necessary.
  • Aggregate Analytics: To compile statistical data that helps us understand broad usage patterns; such data is anonymized and does not personally identify you.

3. Data Sharing and Disclosure

  • Third-Party Providers: We may share your information with trusted third-party vendors who support our business operations (such as hosting, analytics, and customer support), provided they adhere to equivalent data protection standards.
  • Legal Obligations: We may disclose your information if required to do so by law or in good faith belief that such action is necessary to (a) comply with legal process, (b) protect and defend our rights or property, or (c) protect the personal safety of our users or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor organization, which will continue to protect your data in accordance with this Privacy Policy.

4. Data Security

We implement a range of technical, administrative, and physical security measures designed to protect your information. However, no data transmission or storage method is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our Service relies primarily on script-based tracking (via protect.js) and server-side logging to collect metadata and analyze activity. Unlike traditional cookies, our tracking mechanisms are embedded in our code snippet and function to support the core functionalities of the Service. By using our Service, you acknowledge and consent to these methods of tracking.

6. Data Retention

We retain personal information and associated logs only for as long as necessary to achieve the purposes described in this Privacy Policy, or as required by applicable law. Once the information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

  • Access and Correction: You have the right to request access to your personal data and to correct any inaccuracies.
  • Opt-Out: Where applicable, you can opt-out of marketing communications by following the instructions provided in such communications.
  • Account Deletion: You may request the deletion of your account and related personal data by contacting us. Note that some data may be retained as required by law or for legitimate business purposes.

8. International Data Transfers

Data collected through our Service may be transferred to and maintained on servers located in countries outside your jurisdiction. By using our Service, you consent to the transfer of your information to these locations, which may have different data protection laws than your country.

9. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we discover that a child under 16 has provided us with personal information, we will take steps to delete such data promptly.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on our website and adjusting the "Last updated" date. Your continued use of the Service constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Countermarkai
Email: support@countermarkai.com
Address: Rua Professor Doutor João Carvalho, n.º 41, 0 0.5, 4700-289 Braga, Portugal

By using our Service, you acknowledge that you have read and understand this Privacy Policy and agree to the collection and use of your information as described herein.